1. Information We Collect

We collect personal information that you voluntarily provide to us, as well as data automatically collected when you navigate the Website.

• Information You Provide to Us:

  • Enquiry Form: When you contact us via our general enquiry form, we may collect your name, email address, phone number, and any details or messages you choose to include.

  • Booking Form: When you schedule an appointment or book a service through our website, we collect information required to fulfill the booking. This may include your full name, contact information, appointment preferences, and relevant background details.

• Information Automatically Collected:

  • Google Analytics: We use Google Analytics to track user behavior, traffic trends, and engagement patterns. This collects non-identifiable data such as your IP address, browser type, device type, geographic location, pages visited, and time spent on the site.

  • Google Search Console: We utilize Google Search Console to monitor how our website ranks in search results. This data is aggregated and does not identify individual users.

2. How We Use Your Information

We use the information we collect for purposes focused on delivering and improving our services, including:

• Responding to your questions, enquiries, and messages.

• Processing, managing, and confirming your bookings.

• Analyzing website traffic and user engagement to optimize functionality and content.

• Monitoring the technical performance and search engine visibility of our website.

• Complying with legal obligations or resolving disputes.

3. Cookies and Tracking Technologies

Our website uses cookies (small text files placed on your device) via Google Analytics to distinguish you from other users and track website interactions. You can choose to accept or decline cookies through your browser settings. Declining cookies may limit some features and functionality of our website.

4. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. We may disclose your data only in the following limited circumstances:

• Third-Party Service Providers: To trusted third parties who assist us in operating our website, managing our booking software, or conducting our business, provided they agree to keep this information confidential and secure.

• Google Services: Data collected via Google Analytics and Search Console is shared with Google. For more information, please review Google’s Privacy Policy.

• Legal Requirements: Where required or authorized by Australian law, regulation, or a court order.

5. Data Security

We take reasonable steps to protect your personal information from unauthorized access, modification, disclosure, loss, or misuse. Our website utilizes Secure Sockets Layer (SSL) encryption to ensure data transmitted through our forms is secure. However, please be aware that no transmission of data over the internet can be guaranteed 100% secure.

6. Accessing and Correcting Your Information

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you, or to ask that we correct or update it. If you wish to make a request, please contact us using the details below.

7. Complaints

If you have any concerns or wish to lodge a complaint about a potential breach of your privacy or the Australian Privacy Principles, please contact us directly. We will investigate your complaint promptly and respond to you in writing. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. Contact Us

For any questions regarding this Privacy Policy or how your data is handled, please contact:

Email: contact@ishara.net.au

Website: https://isharasaldin.com/